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How polo88 Handles Your Personal Data

Your account data — including your registered details and payment wallet connections via DANA, OVO, or GoPay — is handled with clear purpose and kept only as long as your account requires it.

Account Data ProtectionDANA, OVO & GoPay Wallet PrivacyYour Right to Access & DeleteCookie & Device Controls

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PRIVACY CONTACT

Reach Us About Your Data

If you want to review, correct, or delete the personal data we hold on your account, our support team handles these requests directly. You can reach us through live chat inside your account, by email, or via our help desk — responses go out around the clock. Bring your registered account details so we can verify your identity before making any changes.

What This Privacy Policy Covers

polo88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on polo88, we collect the information needed to run your account: your name, contact details, and the payment method you connect — whether that is DANA, OVO, or GoPay. We use this data to process deposits and withdrawals, verify your identity,

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and keep your account secure. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited to what those rails need to complete your transaction. We retain account data for as long as your account
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is active and for the period required under applicable law. If you close your account, we will remove or anonymise your personal data in line with our retention schedule. Access to this platform and the protections described here depend on local law and are available where
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local law permits. Players in Batam and across Indonesia are covered by the same data handling practices described in this policy.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

polo88 uses SSL encryption on every page and account action, so data moving between your device and our servers stays protected in transit. Account sessions are tied to your device and expire after inactivity, reducing exposure if you step away from your phone mid-session. We use cookies to keep your session active, remember your language preference, and measure which parts of the lobby you visit — you can adjust cookie permissions through your browser settings at any time. We do not use cookies to track you across other websites.

Data Retention

We keep your account data while your account is open and for the legally required period after closure. After that window, personal data is deleted or anonymised from our records.

Cookie Controls

Session and preference cookies run by default. Analytics cookies can be switched off in your browser. Disabling them does not affect your ability to deposit via DANA, OVO, or GoPay.

Account Security

Each login triggers a one-time verification step sent to your registered contact. If you notice unrecognised access, lock your account immediately from the security section of your dashboard.

Data Request Rights

You can ask us to show you the data we hold, correct anything inaccurate, or delete your account record entirely. Submit the request through live chat or the help desk form.

Privacy Policy — Common Questions

Real questions from account holders about how polo88 manages personal data, wallet connections, and your rights under this policy.

We collect your name, contact details, and the payment method you register — DANA, OVO, or GoPay. We also log transaction references needed to process deposits and withdrawals on your account.

Only the minimum needed to complete your transaction. We pass a payment reference and amount to the relevant wallet. Your wallet PIN, balance, and account history stay within that wallet's own system.

We keep it while your account is active and for the period required under applicable law after you close it. Once that window passes, your personal data is deleted or anonymised.

Yes. Submit a data access request through live chat or the help desk form in your account dashboard. We verify your identity first, then provide the data within the legally required timeframe.

Contact support via live chat or email with a deletion request. After identity verification, we remove or anonymise your personal data in line with our retention schedule and applicable law.

We use session cookies to keep you logged in and analytics cookies to see which lobby sections you visit. You can disable analytics cookies in your browser settings without affecting your account or payments.

How polo88 Handles Your Personal Data

Reach Us About Your Data

Data Handling, Cookies and Account Security

Data Retention

Cookie Controls

Account Security

Data Request Rights

Privacy Policy — Common Questions

01 What personal data does polo88 collect when I open an account?

02 Does polo88 share my data with DANA, OVO, or GoPay?

03 How long does polo88 keep my account data?

04 Can I request a copy of the data polo88 holds on me?

05 How do I ask polo88 to delete my personal data?

06 What cookies does polo88 use and can I turn them off?

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